Questions, answered.
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FAQ
Questions, answered.
Before you buy
What do I get in a kit?
A complete visual identity for one brand, in four parts: website designs for a Shopify store, social posts and ads, decks and documents, and brand guidelines. The website part is a Figma file. The other three come in both Figma and Canva.
Is the Shopify store a ready-made theme?
No. The store screens are Figma designs, not a coded theme. Hand them to your developer, or rebuild them in your theme editor using the designs as a guide.
Do I need a paid Figma plan?
No. A free Figma account is enough to open, edit and export every template.
Is there a Canva version?
Yes, for everything that works in Canva: social posts, ads, decks and brand guidelines. The website designs are Figma only.
I am not a designer. Can I still use it?
Yes for the social, ad and document templates: open them in Canva, change the text and photos, and export. The website designs need Figma and someone who can build a Shopify store. Each kit has a Start here page that walks you through the file.
Can I try it before I buy?
Yes. Ask for the free sample on any kit page and we will email you a small set from that kit: a few Instagram posts, each with its caption.
Using the kit
Can I change the colors, fonts and logo?
Yes, everything is editable. In the Figma files the colors are set up as variables, so a new palette carries across the templates. The Start here page shows where to change each one.
Which fonts do the kits use?
Ilvane Skin uses Playfair Display and Manrope. Both are free Google Fonts.
Can I use the photos that come with the kit?
Yes. The sample photos are AI-generated and you can use them commercially. They are not exclusive to you, since every buyer gets the same set, and the products in them carry the sample brand name. Replace product shots with photos of your own products.
What about the product names, claims and reviews in the templates?
They are sample copy for a fictional brand, there to show how a finished design looks. Replace them with your own before you publish. You are responsible for any claims you make about your products.
License
Can I use one kit for more than one brand?
No. One purchase covers one brand, with unlimited use inside that brand.
I am a freelancer or studio. Can I use a kit for client work?
Yes. Buy one license per client. You can edit the kit and hand the finished files to that client.
Can I resell or share the files?
No. You may not resell, share or redistribute the kit, or publish it as a template, in original or edited form.
Payment and delivery
How do I get my files?
Right after payment you get a download page, and the same links by email. The links let you copy the Figma file and the Canva templates into your own accounts.
How can I pay?
We accept PayPal. It is a one-time payment of $249 per kit, with no subscription.
Can I get a refund?
Because the kits are digital files, we do not offer refunds once the files have been delivered. We will refund you if you bought the same kit twice by mistake, if a file is faulty and we cannot fix it within 3 business days, or if the kit is not as described on its page.
Will the kit be updated?
You keep access to the version you bought. Fixes to that version are free. We may add new templates over time, but we do not promise a schedule.
How do I get help?
Use the contact page. We help with file access and questions about how the kit is organized. We do not offer custom design work.
Still have a question?
We help with file access and questions about how the kit is organized.
